The creator of the document asked me to help and I copied his document to my desktop so I could try solutions without messing up his work. I am the troubleshooter for Endnote in this office. The citation and the cursor remain in the correct location, and the reference is in the list at the end of the section as we desire, but now we must scroll back down through the document to locate where we were. After starting the next section, Chapter 5, now when adding an Endnote reference the view of the screen jumps to the beginning of the section. We have a long document with sections, all created within the one document, no copying and pasting sections from another document.
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